Client: | Media & internet enterprise |
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Objective: | Improve the quality and efficiency of product development and management |
Challenges: | Several change initiatives performed in the past had not been successful, and resistance to further change was high. |
Approach: | Designing an improvement programme, which involved the establishment of a steering committee to guide the improvement initiatives. Product managers invented, prioritised and implemented KPI and controlling techniques, with a focus on quality and efficiency, tailored processes, and defined roles and responsibilities. The provided training on organisational change to key players and role modelling supported the dispersion of best practices. |
Results: | The implemented structures continued to provide organisational and process-related improvements. |